When will I get my order? (customers in USA)

USPS First Class:  The average transit time ranges from 1 to 5 business days, depending on the destination's distance from California State.

USPS Priority Mail: 1 to 3 business days. 

International Postal Mails can take anywhere from 2 to 6 weeks, depending on the distance from the USA and various factors. While most shipments are typically delivered within 2 to 3 weeks, there have been instances where some took up to 2 months due to the impact of Covid-19 in the past year.

We ship orders same or next business day (can take up to 2 days during Thanksgiving / Christmas). Standard shipping speed will take 1 to 5 business days, expedited shipping will take 1 to 3 business days depends on your distance from Los Angeles.

International Shipments

Most of the time international tracking numbers will not update outside of the United States. In most cases, international mails should arrive within 2 to 3 weeks, but can sometimes take up to 8 weeks depends on various of reason. Please keep in mind that we cannot foresee how long your item will remain in customs, and this may slow the delivery process. For more information, please contact your local post office for further assistance. 

SopiGuard is not responsible for any lost or stolen items, or items damaged in transit.

About Customs, Duties, Taxes

The buyer (recipient of an international shipment) may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by the recipient. SopiGuard has no control over these charges, nor can predict what they may be.

Customs policies vary widely and could be changed from time to time. Buyer should contact local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates


Can I Cancel my Order?

Unfortunately due to customized nature of skin decal products, we will not be able to cancel your order once processed. However you can contact us for return RMA support.  

How Can I Return Order?

Please contact us for return instruction. We only accept return on brand new un-applied skins. We will refuse returns when items has been used or removed from the backing paper. All returns must be completed within 2 weeks of delivery. All shipping cost are non refundable, and customers are responsible for return shipping fee. 

We do not accept returns for international orders due to long transit time and Custom taxes.

If return is accepted, all sticker products must be returned in brand new / unused condition.

If return is accepted, buyer will be responsible for the cost of return shipping. The original shipping fee will not be refunded. In cases where the order was shipped under a free shipping offer, a shipping charge of $5.00 or more will be deducted from the total refund, based on the original shipping cost incurred.

If SopiGuard received return products in used / damaged condition, we will not be able to offer full refund, instead, a partial or no refund will be applied.

As we do not resell returned sticker skins, all return products will be disposed, and buyers will bear a portion of the material cost.
A restocking fee of 20% will be applied on all returns of laptop, tablet, keyboard case, drone, and gaming device skins.
No restocking fees for returning phone or similar sized skins

Please contact our support team for return instruction with your order ID at info@sopiguard.com


Installation Went Bad, Need a Replacement?

Mistakes do happen. Please contact us for replacement support with photo of the issue (We will not be able to offer replacement if no photo provided). A fee, which covers the cost of materials and shipping, may be assessed for the replacement. The fee will depend on the device model and the color/texture of the skin.
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