SopiGuard is still operating normally during the pandemic. Our crew are trying best to fulfill orders within 1 business day. We have taken precautions within our facility that include increased frequency of regularly scheduled cleanings and sanitation efforts in our warehouses. As we are working to serve you as quickly and efficiently as possible, the processing of your orders may take slightly longer than usual, especially for the international orders. We encourage you to take all precautions necessary to keep you and your loved ones healthy and safe. We look forward to continuing to serve you in the future. We apologize for any inconvenience this may bring you as a result.
When will I get my order? (customers in USA)
We ship orders same or next business day (can take up to 2 days during Thanksgiving / Christmas). Standard shipping speed will take 1 to 5 business days, expedited shipping will take 1 to 3 business days depends on your distance from Los Angeles.
Most of the time international tracking numbers will not update outside of the United States. In most cases, international mails should arrive within 2 to 3 weeks, but can sometimes take up to 6 weeks depends on various of reason. Please keep in mind that we cannot foresee how long your item will remain in customs, and this may slow the delivery process. For more information, please contact your local post office for further assistance.
SopiGuard is not responsible for any lost or stolen items, or items damaged in transit.
Can I Cancel my Order?
Unfortunately due to customized nature of skin decal products, we will not be able to cancel your order once processed. However you can try to contact us and see if we are able to cancel your order before the cutting process.
How Can I Return Order?
Please contact us for return instruction. We only accept return on brand new un-applied skins. We will refuse returns when items has been used or removed from the backing paper. All returns must be completed within 2 weeks of shipping. All shipping cost are non refundable, and customers are responsible for return shipping fee.
Installation Went Bad, Need a Replacement?
Mistakes do happen. Please contact us for replacement support with photo of the issue (We will not be able to offer replacement if no photo provided). Please note a fee of material cost and shipping will be applied for replacement. Fees will be depends on the device model and color / texture of the skin.