SopiGuard is still operating normally during the pandemic. Our crew are trying best to fulfill orders within 1 business day. We have taken precautions within our facility that include increased frequency of regularly scheduled cleanings and sanitation efforts in our warehouses. As we are working to serve you as quickly and efficiently as possible, the processing of your orders may take slightly longer than usual, especially for the international orders. We encourage you to take all precautions necessary to keep you and your loved ones healthy and safe. We look forward to continuing to serve you in the future. We apologize for any inconvenience this may bring you as a result.
When will I get my order? (customers in USA)
Covid19 USPS transit time update:
USPS First Class mail suffers delay during pandemic. We are looking at average transit time of 3 to 6 business days, and can take up to 10 business days (rare). Most of the shipment will be delivered on time, but it is normal to see delay from USPS tracking updates.
USPS Priority Mail can take up to 5 business days during pandemic.
International Postal Mails can take from 2 to 8 weeks depends on the distance from USA, and other various of reason during pandemic. Most of the mails will be delivered in around 3 weeks, but there were very few shipments took 2 months to be delivered in the past year because of the Covid19.
UPS Worldwide Express Mails can take extra days to process during pandemic. Transit time will be around 3 to 7 business days for all UPS Worldwide shipments instead of the original 2 to 5 days.
We ship orders same or next business day (can take up to 2 days during Thanksgiving / Christmas). Standard shipping speed will take 1 to 5 business days, expedited shipping will take 1 to 3 business days depends on your distance from Los Angeles.
Most of the time international tracking numbers will not update outside of the United States. In most cases, international mails should arrive within 2 to 3 weeks, but can sometimes take up to 6 weeks depends on various of reason. Please keep in mind that we cannot foresee how long your item will remain in customs, and this may slow the delivery process. For more information, please contact your local post office for further assistance.
SopiGuard is not responsible for any lost or stolen items, or items damaged in transit.
About Customs, Duties, Taxes
The buyer (recipient of an international shipment) may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by the recipient. SopiGuard has no control over these charges, nor can predict what they may be.
Customs policies vary widely and could be changed from time to time. Buyer should contact local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates
Can I Cancel my Order?
Unfortunately due to customized nature of skin decal products, we will not be able to cancel your order once processed. However you can contact us for return RMA support.
How Can I Return Order?
Please contact us for return instruction. We only accept return on brand new un-applied skins. We will refuse returns when items has been used or removed from the backing paper. All returns must be completed within 2 weeks of delivery. All shipping cost are non refundable, and customers are responsible for return shipping fee.
We do not accept returns for international orders due to long transit time and Custom taxes.
If return is accepted, all sticker products must be returned in brand new / unused condition.
If return is accepted, buyer will cover all return shipping costs. Original shipping fee will not be refunded. If order was shipped by free shipping offer, a $3.00 or more shipping charge will be deducted from the total refund depends on the shipping fee we have originally paid.
If SopiGuard received return products in used / damaged condition, we will not be able to offer full refund, instead, a partial or no refund will be applied.
Please contact our support team for return instruction with your order ID at email@example.com
Installation Went Bad, Need a Replacement?
Mistakes do happen. Please contact us for replacement support with photo of the issue (We will not be able to offer replacement if no photo provided). Please note a fee of material cost and shipping will be applied for replacement. Fees will be depends on the device model and color / texture of the skin.